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Customer support & qa manager

Tracklib is looking for a Customer Support and QA Manager to join our team in Stockholm – a unique opportunity to work with an experienced global team building one of the most exciting new music services in the world. Tracklib is a revolutionary service that completely changes the game for sample-based music. We have already attracted strong international attention and have some of the world’s most established music producers and artists as our supporters and customers. 

Who are we looking for? 
You are most likely someone who is driven, self-motivated, and curious and is looking for a job that is exciting, challenging, and developing. You are also good at managing multiple things at once. You are/have/can; 

Required qualifications:

  • Fluent written and spoken English
  • Proven ability to work independently in a structured manner
  • Great communication skills, both online and offline 

Preferred/meriting qualifications:

  • Practical experience from a similar role within customer support and/or QA
  • Basic understanding of music rights 

What are the responsibilities? 
The main responsibilities of a Customer Support and QA Manager will be;

  • Communication with Tracklib’s customers (music producers, artists, and rightsholders) around how Tracklib works
  • Run automated tests as well as manual tests; and follow a manual test list regularly
  • Work with our ticket systems that are used to manage support requests and bug reporting

This is a role that involves several departments in Tracklib, so you will be in contact with most and will be working closest with the Development and Product teams. 

What we offer 
Tracklib is a modern workplace driven by a strong culture centered around teamwork, and also with a focus on individual needs. Equality and diversity is important to us, and we welcome applicants with diverse backgrounds and work experience. In your role as Customer Support and QA Manager at Tracklib you will; 

  • Be a part of an exciting, international team and work closely with experienced entrepreneurs, marketers, developers and music producers. 
  • Develop your skills further by being part of a world class team that builds something truly groundbreaking, work with unique and complex data sets, and have a rare opportunity to take part in shaping the future of the music industry and music rights. 

If this sounds interesting - get in touch through and apply in the link below! Applications accepted until January 8th.

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